The Power of Being Discontent.

Came across this post which talks about one of the key traits that make you a great entrepreneur.

Be Happy, but Stay Hungry and Stay Discontent...Never Settle, Keep Improving, Keep Growing, Keep Innovating, Keep Progressing....Sky is not the limit, Your limits are set in your mind.

The power of being discontent.
Peyush Bansal, Lenskart

Often I meet people who congratulate me for building lenskart into a great brand & every time I hear this, only thing that is going on in my mind is “Hope buddy you knew what crisis we are in and what all is broken. Glad you do not know about our this week’s  Review where 7/8 things are pending. Thank god you are not one of the 4 customer escalations that came to me this week. You have no idea what I am going through..my Discontent :)”

This is one feeling that has not changed for me for last 10 years. Only thing that has changed is that earlier when my well wishers (family, HR, seniors) used to criticise me for having this feeling, I used to feel bad, and now I don’t :)

I have come to realise that BEING DISCONTENT is a Big Value in building an ever evolving, ever surprising, ever growing…customer centric organisation. And being discontent has nothing to do with being happy, but it has everything to do with what we will be 3 years from now….it is a way of being, of improving, of pushing to BE MORE and DO MORE every day, and yet being happy:)

I am not saying I am not appreciative of what we have done as a team so far and hard work put in, but I am also saying, it is not such a bad thing if…

Every time I meet a customer who is happy with lenskart, I thank god :) and my team and every time I meet a dissatisfied one, I am filled with frustration & shooting emails!…if every time I meet an entrepreneur who is telling me what all amazing stuff they are doing such as 10 min delivery to sustainability to AI, I feel “oh my god, we are so far behind”. And every time I speak to an AMEX representative, I feel “why are we not yet delivering the same service”. And every time I am browsing an amazing experience on a new app, I am “taking screenshots and whatsapping them to my product team:)”. It is not such a bad thing if every night I go to sleep thinking “how much more is left to do …”

In my view all entrepreneurs are discontent, else they would never have become entrepreneurs. And organisations need more entrepreneurs to grow i.e. more discontent :) It is this discontent that pushes us every day to do better & deliver more & more ….

Apple releases a software update every 15 days and each update has 100s of new small features which make customer experience better….and by doing this it has become a 3 Trillion Dollar company (larger than the GDP of India). If they were so content, they would not be doing this …

“Good is not good enough” i.e. what is good today will not be good tomorrow. And BEING DISCONTENT allows us to stay humble, stay curious, stay hungry to continuously push ourselves to innovate and build an organisation for tomorrow, not just today.

Thank you lenskart team for being discontent always, despite accomplishing so much…we have a long way to go and it is still Day1

And cheers to all the Discontent yet Happy people in the world…let’s  keep doing more and being more !